IPOWER Has Joined the Twittersphere!
We're a little late in announcing this--mostly because we wanted to see if our customers felt our presence on Twitter was worthwhile--but here we are, tweeting away, with 454 followers strong! And you can follow us, too, at twitter.com/ipowerhosting.
So What Is This Twitter Thing?
Twitter is basically a free microblogging social media/marketing tool that lets you post "entries" of whatever you want to say--as long as it's 140 characters or less. Other Twitter users can subscribe to "follow" your posts to see what you're writing about, while you can follow other Twitter users to see what they're writing about. All the posts you follow are aggregated into your very own "Twitter Feed," which chronologically lists the posts in their 140 character snippets. Think it's nuts? Even the British Royal family is doing it!
Why Do I Care?
That's a great question. The answer is, you don't have to! Twitter is basically whatever you make it--if you want to just follow your friends or kids and see what they're up to throughout the day ("eating a sandwich, yum!"), then it can be a fun way to stay connected to people who are important to you. If you'd like a way to learn and collaborate with other people who are interested in the same things you are, then it's a good way to make connections (just search for whatever keyword you want, and follow people who write interesting things about that topic). For us here at IPOWERWEB, it's a great way to stay connected to our customers and reach out to them on a regular basis.
Our Twitter Approach
We want to make sure our customers are happy. And we figure the best way to do that is by listening to them in their natural habitat: The Internet. We proactively search the Twittersphere to find happy or unhappy tweets about IPOWER, and reach out to those customers to let them know we're here to help. Occasionally we'll use our account to tweet news about what we're up to--improvements to the platform, new services, etc.--depending on who's manning the feed. We have members from all across our organization tweeting away, so you'll get the flavor of a few different personalities (we often sign our tweets with a carrot and our initials; for example: ^MMI).
So come, follow us on Twitter, or sign up for an account. It's a pretty good time.
Some people you might like to follow (popular twitterers):
- IPOWER, of course: ipowerhosting
- Ashton Kutcher: aplus
- Ellen DeGeneres: TheEllenShow
- Britney Spears: britneyspears
- CNN Breaking News: cnnbrk
- Oprah Winfrey: oprah
- Twitter: twitter
- Barack Obama: BarackObama
- Ryan Seacrest: RyanSeacrest
- Jimmy Fallon: jimmyfallon
- Lance Armstrong: lancearmstrong
- The New York Times: nytimes
- Coldplay: coldplay
- Al Gore: algore
- The Onion: TheOnion
- Perez Hilton: PerezHilton
- Google: google
- NPR Politics: nprpolitics
- Pete Cashmore: mashable
- RainnWilson: rainnwilson
- Martha Stewart: MarthaStewart
- TIME.com: TIME
- Whole Foods Market: WholeFoods
- Kevin Rose: kevinrose
- John McCain: SenJohnMcCain
- Michael Arrington: TechCrunch
- Biz Stone: biz
- JetBlue Airways: JetBlue
Have some recommendations? Add 'em in the comments. 
The Placebo Effect … on Pricing
OK, so here's an interesting dilemma for many businesses out there, including us here at IPOWER.
I just read this fascinating article from The Washington Post on "The Price-Placebo Effect." Most people understand the Placebo Effect as it pertains to medication studies: "control" participants are blindly administered a sugar pill instead of actual medication, and yet still experience improved symptoms, probably as a result of their belief that they have received real medication.
The Price-Placebo Effect takes the same tack, but instead of medication being the agent of change, price is strangely the culprit. The Price-Placebo Effect, according to the article, is basically the notion that people experience more pleasure (i.e. larger activation in their medial orbitofrontal cortex) when they consume a product that they pay a higher price for, compared to those who pay a less-expensive price.
While the article leads off referencing the uncomfortable Eliot Spitzer scandal, the more relevant story revolves around a study in which two groups of participants were asked to drink some wine: one group from a bottle priced at $90, and the other group from a bottle priced at $10. The participants who drank the $90 bottle not only indicated an overall higher level of enjoyment (as to be expected), but they also had experienced more activity medial orbitofrontal cortex than those who drank the $10 bottle. The catch? They drank the exact same wine.
So what does this tell us about pricing our products? Well, for one thing, Apple's got it right. The price of their notebooks is significantly higher than it needs to be, and yet they don't have much trouble (a) selling them like hotcakes or (b) cultivating a dedicated (some might say fanatic?) userbase. In fact, it wasn't until the end of last year that they even contemplated releasing a notebook under $1000. So what's the story here? Great products justifying expensive prices? People paying for the "brand"? Or is there something actually physiological going on?
It's tough to say, but notions like these definitely make us think about our strategies. The webhosting industry is a complicated one--commodization is driving prices down and requiring hosts to underprice their services. Two years ago it was ludicrous to advertise a price under $6/month. Now that price is considered expensive. And yet does our catering to the competitive nature of the hosting market mean our product is any less valuable to consumers than it was two years ago? In fact, no--our product is constantly improving and evolving and a hosting plan now is "worth" more than ever. It would be great to price our plans to invoke the "Price-Placebo Effect," but unfortunately, the likely result would be potential customers hammering the "Back" button as soon as the images start to load on IPOWER.com.
So how do we tap into this pricing enigma? Have you tapped into it?
Your Feedback, Hard at Work
We've been soliciting feedback from customers, and we've been listening to your responses. Over the past couple of weeks, we've launched a couple key changes to our offerings, which we hope will improve your overall experience.
1) The Activation Center: Activate Your Plan's Freebies in One Fell Swoop!
We recently launched The Activation Center to help customers find and activate the free tools that come in their hosting plans. Located in the top stripe of your control panel (between the "Tutorials" and "Help" icons), The Activation Center opens up a list of products that you can add to your control panel just by selecting the items of interest to you and clicking the "Activate" button. Free tools include SubmitNet, Google AdWords $50 credit, Google Custom Search box, as well as a free 60-day trial with RatePoint, and a free 60-day trial with Constant Contact, which provides email marketing tools.
Keep an eye out for more free tools in the Activation Center--we'll be adding new ones all the time!
2) ServiceCentral: New Portal for Managing Your Projects
When you purchase an SEO package (soon to be extended to a Design package or Professional Services), you'll get an icon called "ServiceCentral" in the "Marketing Services" section of your control panel. When you click on this icon, you'll be brought to a portal page, which, on the "My Projects" tab, keeps a list of your active and past projects and their statuses. From here, you can also add comments to your project and check out the latest status via comments left by your project team.
The "My Team" tab keeps track of your team members, with access to their schedules and contact information. At the moment, customers can email and call most of their team members, but shortly we'll add the ability for customers to chat with team members and schedule appointments! Plus, uploading files you'd like your team to use in the project is a cinch--just click on the "My Resources" tab, and select the directory where you'd like to upload to.
3) Akamai Quick Connect: Increase Your Site's Load Time for Visitors Everywhere
IPOWER is one of the first hosts to offer this incredibly cool service, which allows visitors from across the globe to access your site nearly as quickly as someone sitting next to our servers. Akamai Quick Connect will be available to some customers starting next week through a special promotion we're running, and we'll likely roll it out to all customers by the end of March or early April.
In case you're wondering how Akamai works their magic, here's a quick snapshot: Normal requests to see your website have to travel all the way from a visitor's computer to our servers and back. Akamai speeds up this process by caching your site's content (images, CSS, javascript) on its edge servers, which are located all around the world--so when someone in China, for instance, wants to see your site, the content will be retrieved from the closest Akamai server in China, rather than traveling all the way to our servers and back. HTML requests will still travel to our servers, but through Akamai's optimized network, which can easily locate and circumvent trouble spots in the network.
4) WebSite Creator by CM4all: Two Small Changes Based Upon Survey Feedback
We have plans to revamp the CM4all tool page in general, but in the meantime, we fulfilled two small customer requests which seem to make a big difference in the usability of the tool.
- Numero Uno: We made the "edit" link into a button so you can see it! Derrr ... not quite sure why it was a teensy tiny link to begin with, but at least you can see it now and know where to click to edit your site.
- Numero Dos: We made this new and improved "edit" button open a new window. Finally. Now you won't lose access to your IPOWER control panel when you want to edit you CM4all site.
We hope these small changes across the board make a difference in how you use your IPOWER hosting account. If you have additional suggestions on functionality, definitely let us know through comments on the blog, in surveys, and as always, through tickets in your Support Console.
New InstallCentral Interface (More Apps, Plus It’s Now Free!)
So the blog has been dormant for a little while, due to a myriad of reasons. First, we've been busy developing. Secondly, it's been the holidays (Happy New Year!). Third, we've been busy doing more development and fixing the mail issue, which for the majority of customers has fortunately been fully restored. (We're still working diligently to recover a few customers' email -- eternal thanks for being patient!)
In any event, we've been hard at work here. And with that hard work comes some positive changes from time to time. Most recently, we've been busting our butts for a much-needed and overdue InstallCentral revamp/upgrade. InstallCentral, for customers who aren't familiar with the term, is our application installation center -- or, more plainly, the place where you can add cool thingys to your site like blogs, galleries, forums, etc. Best of all for you guys? It's now freeeeeee.
OK, as a product manager, the free stuff is great, but the best part for me is that we have a new interface that makes browsing the applications a breeze. Instead of listing every application on a single page, forcing you to scroll to find what you're looking for, our new design uses a tabbed interface that presents applications by category, i.e., blogs, content management systems, forums, photo galleries, etc. And not only that, our new interface now employs a "My Apps" tab that lists all of your installed applications, version and upgrade information, plus quick access to log into the admin page for your application.
Also, you may have noticed we removed the individual icons for each application you've installed from the "Scripting & Add-ons" section of your control panel. The goal was to unclutter that section of your control panel, and provide you one location from which to manage each of your applications. To access your apps, just click on the "InstallCentral" icon, and you'll be taken to your personal "My Apps" page.
Oh, and did we mention that we've added 13 new applications to our installation center? Check 'em out:
* b2evolution
* PixelPost
* Drupal
* e107
* Mambo
* ZenCart
* Simple Machines Forum (SMF)
* ZenPhoto
* MediaWiki
* Moodle
* OpenRealty
* phpFormGenerator
* SugarCRM
Online Sales Down So Far this Year? Don’t Fret
comScore released a report today indicating that up until Cyber Monday (which was this past Monday, Dec. 1st), e-commerce sales had been down by about 2% compared to November last year. However, probably due to holiday sale prices many online retailers tout during the post-Thanksgiving shopping frenzy, Monday yielded a 15% jump over last year's Cyber Monday sales.
Additional key findings from the report include:
* Overall, retailers appear to be giving more aggressive discounts this year in an effort to encourage consumer spending; 51% of consumers surveyed indicated that the number of discounts and promotions seem higher this year than last year (compared to 12% who thought discounts were fewer).
* 39% of those surveyed indicated they felt the crowds at retail stores were fewer this year than last year, whereas 7% felt the number had increased.
Of course this is great news for our e-commerce customers here at IPOWERWEB. We truly hope your online sales end up following the post-Thanksgiving trend reported by comScore! Check out today's press release for more details on the report.
And at the risk of irritating some of our readers with an upsell, if you haven't already, it might be a good time to take advantage of a couple of the discounts *we're* offering for e-commerce-izing your site .... If this annoys you, feel free to skip the following bullets 
* CM4all E-commerce is available for 1/2 price off your first term (month, quarter, year) through Dec. 18.
* Existing ShopSite customers can take advantage of 1/2 price off their first quarter or year for ShopSite Manager or Pro (call us for details: 888-511-4678).
* PowerPay (our preferred credit card processing partner) is now offering the Authorize.Net Fraud Detection Suite--included with your payment gateway solution.
Okay--you can open your eyes again.
Find Wikipedia (MediaWiki) a Pain to Edit?
If so, then good news for you! Looks like in the near future, MediaWiki, the free open source software used to create Wikipedia, will be bringing in some new software developers to determine some of the barriers to entry for first-time editors. The Wikimedia Foundation was been awarded a $890,000 grant from the Stanton Foundation to make collaboration easier for those of us who have some great knowledge to share, but may not quite understand how to use the funky MediaWiki editor. Check out the full article on CNET >>
As you may or may not know, IPOWERWEB offers a bunch of open source applications through InstallCentral, our open source application installer. We don't have MediaWiki yet, but we're planning to add it (and a number of other applications) to our suite in the coming months. Keep an eye out--and hopefully by the time we add it, MediaWiki will have come out with a newer version of the software to make editing easier for everyone.
Who are you, Customers?? We want to know!
So I'm hoping that a few of you have had an opportunity to try out our QuickStart Wizard, which we launched a couple weeks ago. If not, I encourage you to log into your control panel and try it out. We want all the feedback we can get because it's important to us that we construct tools in a way that enables you to get your account set up easily.
As a starting point, last week we actually brought a few customers into our offices to record and test the usability of both the QuickStart Wizard and our registration process. We used Webex to record their entire experience--yes, we analyzed every mouse click--and stumbled upon some interesting findings. I won't get into specifics for these tools at this point, since it's too early to definitively say what's working and what's not, but I think it's fair to say that we can't always predict what our customers will do and think ...
Because we're not mind-readers, but we want to know what you're thinking, I'm happy to announce that, at the directive of our new Director of Customer Experience (yay!), we've started a few rounds of customer focus groups, aimed to help us dissect the diverse brains of our subjects--ahem--customers. The goal of these sessions is to figure out a few different things:
- who our customers are
- why our customers choose us
- what our customers want
- what our customers aren't getting from us that we can improve/provide to them
So far, I think we've validated our suspicion that the type of customer we attract runs the gamut--anywhere from those who are completely new to web hosting and are trying to get their business online for the first time, to people who have been doing this since 1998 and have about 15 accounts with us. In addition, we learned that many of our customers choose us based upon the price/quality balance, which we see as a pretty nice compliment. When it comes to what customers want, as you might have guessed, these answers vary based upon experience level. As many of our preliminary findings have shown, we need to dig into these responses a bit more to determine who, exactly, our different user personas are, and what we can do to help satisfy each type of need.
One overarching theme we've found so far is that we provide a lot of services our customers don't know about. For instance, if you're worried about knowing when your site and/or email might be experiencing a service interruption (yes, I am admitting that they *do* happen from time to time ...), did you know that you can get updates sent to your email account on file via our CAML? (Pronounced "Camel," CAML is our "Customer Alert Mailing List.") This email notification basically lets you know that we've posted an Important System Alert in our Support Center, and that your site and/or email may be affected. We update these alerts as changes occur to keep you informed about the state of your account. To sign up to receive CAMLs, visit our Support Center and click the link below our Important System Notices that says, "Receive System Alerts via e-mail."
Another request we got was for more simplicity in our control panel. (Of course, that was said on the heels of one customer, who was more familiar with our services, indicating that he found our control panel to be very easy to navigate.) I'm not advocating that our control panel is the simplest tool to use (in fact, we're currently devising a strategy to improve the functionality/simplicity of the layout--so stay tuned), but did you know that we offer different control panel interfaces? We have four different control panel "skins," which you can customize to a certain degree. Just click on the "Preferences" link at the top of the control panel, and you'll see that you have four different layout options from which to choose: icon, icon plus, text, and text plus. We've even created an animated tutorial to guide you through your options for layout and customization.
Which brings me to my final point for the evening. We have lots of tutorials. And lots of help information in our Knowledgebase. I'm not saying we'll have everything you need in there to assist you with your account, but I just wanted to call out the fact that we do have online resources to help, and they're probably worth at least a look-see.
The bottom line here is that we want you to "help us help you." We realize we need to do a better job communicating some of the resources we have to offer, but it's also important that customers fill out our surveys to let us know what is, and what isn't, working. We cherish your feedback--both the good and the bad. So please keep it coming.
vDeck Login on our Homepage
Our users can now login to vDeck 3.0 from our homepage - www.IPOWERWEB.com.
Below is an image of the customer login link along our left-hand border.
The One Year Anniversary of the IPOWERWEB Web Hosting Blog
Believe it or not, one year has passed since we launched the IPOWERWEB Blog. We would like to thank all of our readers for your feedback and support. Make sure to keep visiting our blog and the IPOWERWEB web site.
Always Remember to Update Your Information
Every web site should have an "About Us" section, providing users with information about your company. A typical "About Us" section includes your company's history, mission, and contact information.
Your site should never have outdated contact information. If you ever move, change email addresses, and/or change your phone number - make sure to update your web site. Here is IPOWERWEB's "About Us" page and it is always up to date.