The Web Site Quiz
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by Jim Daniels
Fact: The vast majority of small-business Web sites
exist for one reason -- to generate and grow income.
Fact: Far more Web sites FAIL, than succeed.
Why are they failing? Lots of reasons. Among them
are "The Seven Deadly Sins" -- mistakes that can be fatal to your
website.
Warning: You may not like what you learn about your
site with this quiz. It is not designed to make you feel bad. It is
here to help the large number of cyberpreneurs who are NOT getting
the results they envisioned when they set sail online. It is completely
up to you what you do with the results.
QUIZ: THE SEVEN DEADLY WEBSITE SINS!
Read the following questions and answer them honestly.
For every YES answer, score ONE point. For every NO, score ZERO. The
object is to keep your score as close to zero as possible. At the
end, I'll let you know if your site has a passing grade.
SIN #1. Does your site contain LESS THAN 50% FREE,
VALUABLE information about your area of expertise?
Too many Web sites are merely sales letters and nothing
more. The best sites offer genuine, quality assistance. It is a simple
fact online, that businesses who willingly share valuable information
are more likely to keep people at their site and earn repeat visitors.
Moreover, if you are trying to sell something, this will earn your
potential customer's respect and confidence.
SIN #2. Is your site using someone else's domain name?
In other words, is the first impression you make,
coming across as "www.somefreewebspace.com/user/"? Or is it a more
established "www.yourcompany.com". Hey, let's face it, if your company
won't spring for a domain name at $35 a year, many potential customers
will think twice
SIN# 3. Is your entry page or home page more than
40K?
Some home pages literally take minutes to load! People
simply will NOT wait this long.
Example: Recently my own bizweb2000.com home page
grew to over 70K. A test at http://websitegarage.com showed a load
time of over one minute with a 14.4 modem. I quickly pared it down
to 40K by removing a few graphics. The results? 15% more traffic and
nearly 5% more sales - instantly! Remember, the average modem speed
online is NOT 56k! If your home page is too large, break the information
up into several pages.
SIN #4. Do you offer your website visitors only one
or two ordering methods and NO secure credit card ordering?
This is one of the biggies! Secure credit card ordering
is a MUST at every business site. In addition, be sure every product
or service page has a link to an order form that can be printed and
then mailed, emailed or faxed. That is a minimum of four methods right
there. You'd be surprised how many people prefer specific options
and will not order unless you can accommodate.
SIN #5. Are you failing to offer a free email newsletter
or product update to all your website visitors?
An electronic newsletter is a cost effective way to
stay in touch with your prospects. It's more effective than a print
version because you save on printing and distribution costs. Even
if you offer mail catalogs to your visitors, you should be emailing
them occasionally. It will keep your site traffic up and increase
your business. (Don't ask a million questions when people subscribe.
They may be interested in your e-newsletter but may shy away if they
have to reveal too much information about themselves. A lead is a
lead. Don't scare them away - they may never be back.)
SIN #6. Are there pages within your site that fail
to offer a single click to your home page AND your email address?
You'd be surprised how many sites overlook this! When
folks are browsing your site, they need simple navigation and a fast
way to ask questions. These two components are a key part of any effective
website.
SIN #7. Is your site catering only to users of speedy
modems and the most current browsers?
Recently I removed my spiffy "hover buttons" from
my home page because the Java applets caused problems with people
using Netscape 3.0. If your site is overloaded with large or animated
graphics, Java and sound, not only will it lag on slower modems, but
some visitors simply will not be able to view it. If you must have
the latest technology, be sure to offer "text only" pages for people
with time constraints or older hardware/software.
So, how many deadly sins is your site committing?
If you scored a 2 or more, your site is FAILING! That's right, answering
yes to just two of these deadly sins can be costing your company a
bundle of lost revenue.
Remember, I didn't write this to upset any small business
owners out there. Quite simply, I know from experience why many sites
fail, while others flourish. If yours isn't doing so well, time is
on your side. Print this quiz and get busy fixing your site, one step
at a time.
I promise you'll be pleasantly surprised with results!