What
Are People Buying Online?by Nathan Lindsey
In this article, Nathan
tells you which products are the biggest online sellers and what this information
can do to help your eBusiness.
Design
for Distinction
by Ron Zemke and Tom Connellan
In this excerpt of E-Service:
24 Ways to Keep Your Customers -- When the Competition is Just A Click Away,
the authors explain that distinctive design is not only about building an eye-appealing
Web site, but more importantly, it's about building trust and loyalty and creating
a unique service experience.
Dealing
with Customer Objections
by Peter Cooper
Customers are always right,
but they're not always fun to deal with. Peter gives you some tips on how to handle
customer objections in such a way that you still make the sale.
