The answer to this question lies in the Marketing 101
textbooks...... You must first do your market research before you
spend your first penny on advertising or you will lose your shirt.
Step one in any business plan must include market research,
for without it, your business will fail. Too many start up Internet
businesses have jumped online without the benefit of the advantages
they would gain as a result of doing market research.
Two Essential Elements of Your Market Research Must
Include:
Knowing who your customer is...this will help you to
target your advertising message.
Knowing who your competitors are....this will help you
to obtain a larger market share.
Internet Marketers have a great advantage over brick
& mortar businesses, in that they can easily access the information
they need for market research through the search engines.
Keywords and keyword phrases entered into your Internet
browser will bring onto your desktop every piece of information you
will need to market your product and service effectively on the Internet
and gain a larger market share.
Here's the steps to "market researching" your customers
and competitors:
Step 1.... Define Your Customer's Profile
Do not make the assumption that your target audience
is larger than it really is, this will cost you sales... because you
will attract visitors who are not buyers.
Tailor your customers profile to fit your ideal buyers,
not "tire kickers" and "freebie addicts"(if freebies are geared towards
your product, that's okay).
Create a thumbnail sketch for each segment of your
target audience. There is probably more than one type of customer
for your product or service, don't leave any one out.
Make a list of what your customers want, what they need,
what they can afford to buy, what their sense of urgency is, and what
their concerns are.
Write a benefit that your product or service offers
for each item on this list.
Now you have the ammunition you need for the next step.
Step 2.... Choose Keywords and Keyword phrases
Make a list of all the keyword and keyword phrases that
your customers would use if they wanted to find your product or service
on the Internet.
With the help of the Goto.com
keyword suggestion list and JimTools'
Keyword Research Tool, you can come up with 100's of keywords
you may not have thought of otherwise.
Take your time with this. Put yourself in the shoes
of your customer... the longer your list of keywords, and keyword
phrases, the greater your chances of gaining a larger market share.
Enter your keywords and keyword phrases into the major
search engines, and bookmark all the web sites that turn up as a result
of your searches. Now you know who all your competitors are, and where
your customers are hanging out.
Step 3... Analyse your Competition
Naturally it makes sense to take a closer look at the
web sites you bookmarked that have ranked the highest in the search
engines, as they will be your biggest competitors. For example, the
web sites ranked in the top 10-30 in any of the search engines are
more than likely drawing larger market shares.
Determine why.....
Take a look at each web sites meta tags in the view
source function in your browser. You can view the source code of any
open web site in your browser by selecting "Source" in the "View"
function of Internet Explorer or "Page Source" in the "View" function
of Netscape.
Examine the keywords, description, and title that your
competitor is using in their meta tags and see how your own meta tags
compare (you do use meta tags don't you??).
Do you need to fine tune your meta tags in order to
increase your chances of ranking higher with the search engines, then
do so. This activity alone will bring your more targeted traffic.
How does your web sites sales copy compare to your
competitors. Chances are that your larger competitors are using benefit
rich sales copy. Fine tune your web site sales copy to address how
your product or service will be about helping your customer get what
they want and need.
How about the design of your competitors web site? You
can learn more about what is more attractive and compelling to your
customer by comparing your web design to that of your competitors.
For example... is your web site easy to navigate? Do you have a consistent
focus on one or two products/services? Do you have a web site that
is cluttered with gyrating banners for unrelated products/services?
Does your competitors web site offer more online payment
options than you do? Are they easier to use? Do they send an automatic
thank you with each order?
What about customer service? Does your competitor follow
up with their customers to determine their level of satisfaction?
Do they offer real time online customer support?
What about price? Where is your pricing compared to
your competitor?
How about added value? Does your competitor offer more
to the customer with the purchase of their product/service? For example,
a guarantee, a bonus, or a trial version.
How much advertising does your competitor do and where?
To find this out, simply search the Internet using your competitors
web site name, or product name to find out where else they are linked
to.
Keep in mind the above suggestions do not suggest
or encourage copying any web site, web site copy, or HTML code from
your competitor's web site. There are copyright laws that protect
us all from this kind of activity. You can use the information obtained
from your Internet searches for ideas on how to improve your own web
site only.