Knock! Knock!

Home > Promote > Marketing > Articles

by Rick Beneteau

aka: Internet Marketing Application for 'Non-Internet' Businesses

My doorknocker is getting rusty! I don't know about your neighborhood but it seems only the occasional vacuum cleaner sales kid flashes free dish soap through my screen door anymore.

On the other hand, the phone sure rings a lot more and I'm sorry to have to announce to telemarketers several times a day that Mr. Beneteau, or the "man of the house", has passed on.

Is it just me, or has the daily newspaper gone on a diet? Looking a little thinner these days with less display ads.

My eyes and ears don't deceive me when the now several hundred TV channels pump out hour upon hour of infomercials.

And radio has put its hyper-than-ever voice onto the Web, electing to follow you out of your car and onto your computer.

Have you also noticed it's a 24 hour-a-day news broadcast on the Internet?

The times they are a changin' one songwriter said. Question is, are you changing with the times? Being aware of this giant media shift and being a part of it are two totally different things.

I've written this article mainly for those entrepreneurs whose businesses might not seem to them like a logical candidate for Internet exposure and marketing. If that is not the case with you, please keep reading, as I'm sure you will get something useful from my ramblings.

Knock, knock, still with me?

There is no business as apparently "far away" from The Internet as dry-cleaning. Customers have to show up live and in person at your counters with their cleaning. And, it's a dry-cleaning business I used to own and operate so this will serve my purpose well. Although I sold my company just prior to the laying of the pavement of the Information Super Highway, I would like to make a theoretical case study of how I would "marry" my dry-cleaning business and the Internet if I still owned MyCleaner (fictitious name of course) today.

Ok, these were the areas of advertising that worked best for me:

Newspaper (I ran a Dr. Drycleaner column once a week in our 200,000+ local newspaper plus seasonal institutional and promotional ads)

Television (1 general commercial and 1 wedding gown commercial, run seasonally on the only local station at the time)

Direct Mail Coupons (run seasonally, rotated in upscale neighborhoods)

Welcome Wagon Bridal Parties (we specialized in wedding gown restoration and preservation - 4 large bridal parties a year)

Local TV Guide (I ran weekly wedding gown service ads)

The reason I mention the above advertising mediums will become evident soon.

Knowing what I know today, this is how I would apply the Internet to MyCleaner.

GENERAL INTERNET APPLICATION

Of course MyCleaner would have a website. I would hire the best webdesigner in my locale and work hands-on with this professional to design a website that I've planned out very well in advance. The designer will of course bring a lot of great ideas to the party. I would create the following website sections:

The History of MyCleaner (old and recent photos of buildings, delivery trucks, staff, pricelists, memorabilia etc.);

All About Dry-cleaning (history, evolution to modern-day techniques);

We "Green" Clean (how we protect the environment - a large issue today);

Wedding Gown Restoration & Preservation (explaining the process, perhaps using video streaming);

Links to all the national and international trade organizations MyCleaner belongs to;

Links to our local Better Business Bureau and Chamber of Commerce;

Our Testimonial Page (featuring letters of praise about our services);

Online Coupon Specials and a refer-a-friend program (you will see this soon);

Employee of the Month.

And, I would include advice from good old Dr. Drycleaner. But this time, I would make the column into an interactive web board where customers could write in and ask, and get posted answers to, particular questions about garment care.

Knock, knock, try to keep up here, ok?

FUNDING OF MY WEBMARKETING

My intention here is NOT to increase my advertising and promotion costs one red cent. MrCleaner is simply going to transfer advertising mediums and their budgets. In my case, I would resolve this issue easily. I would reduce my newspaper advertising by 50% right away (after all, the newspaper is looking kinda frail) and apply these dollars to my Internet exposure. I would also reduce the coupon mailings and their costs (remember, I will be using online coupons now) and transfer these savings into the erection of two billboards on high-traffic roads that promote the website and the online coupons. The billboards will appear "down the road" only when the website is working perfectly (so the coupon budget becomes available instantly). These two items will fund the webdesign, domain registration (mycleaner.com) and server costs. I would also print a flyer announcing the MyCleaner website. All other advertising activities and budgets would remain in place (you'll see why soon).

ADVERTISING ADJUSTMENTS/ADDITIONS

Instead of producing expensive new television commercials I would just add "chirons" (text images 'pasted' over existing video) to my television commercials promoting the new website. Dr. Drycleaner and the online coupons would stream across the screen during the existing spots. Probably cost me nothing in production costs as the TV station would gladly do it just to keep my business.

Also, as we re-order our printables, the new website and its features would soon appear on our letterhead, envelopes, invoices etc. As mentioned above, I would design and print good-looking flyers announcing the "Grand Opening of the MyCleaner Website", again highlighting all its features.

Ever seen I.D. IT! Plates? At 39.95 per set, these are a great marketing tool! I would invest in a set for each of my employees, delivery vehicles, family and friends so that their vehicles become "travelling billboards" for the MyCleaner website. Check these out later at: www.iditplates.com .

But here is an 'option' I might use because I'm a fan of first-class flamboyancy. I would probably purchase mid-line PC's (which I could write-off and later give away as gifts to my employees or customers) and install a monitor and mouse on each stores' counter, proudly displaying the new MyCleaner website. Invite our customers to surf the site. They will receive a flyer anyway on their dry-cleaning order so the "connection" is strengthened and we of course, look more "leading edge".

Today, MyCleaner would be the only techno-cleaner in this market of over 300,000. The promotional exposure and image enhancement benefits would be immense to say the least.

GENERAL DEMOGRAPHICS

Dry-cleaning is a luxury service. I had a customer base of 20,000 families. Figure 90% of my customers are middle to upper middle class. Further, assume a conservative 50% have computers at home or work and are online. That's 9,000 customers. Let's be frugal again and estimate 25% of these customers actually visit our website because of the high exposure we have given it. That's 2,250 at-home or at-work customer viewers. Now please hold that thought.

MORE PROMOTION

The billboards I mentioned would be bright, bold and clean (and funded by the reduction of snail-mail coupons). Feature the www.mycleaner.com address, the online coupons, Dr. Drycleaner and I would implement a "refer-an-online-friend" program where the referring customer receives a lifetime 5% bonus discount for bringing in a new customer.

The MyCleaner website and its features are also appearing on television, what newspaper I am still running, my TV Guide ads, and I would definitely make sure my about-to-be, mainly computer-literate brides-to-be from Welcome Wagon receive my flyer highlighting the online presentation of the entire wedding gown process.

Also, I would set up a meeting with the large local online mall in this region. Knowing me, I would talk a deal where I would offer the Dr. Drycleaner column as a service for their customers in trade for a main page link.

OK, let's say another 2,250 people visit because of all the above.

IS THAT NOT A REASON TO PUT OUT A NEWSLETTER?

You bet it is! I now have 4500 visitors to my site and the ultra-conservative me predicts 25% of them will register to receive a periodic newsletter. My monthly newsletter circulation is then 1,125. This newsletter will feature upcoming specials, online coupons, the refer-an-online-friend program, the Dr. Dryclean column, and I would probably now run an online contest. Give away free dry-cleaning or pay for their Internet access for a year. Bear in mind that these newsletter recipients are dedicated, died-in-the-saddle cyber-customers. In other words, a captive audience.

MAKING THE MOST OF A CAPTIVE AUDIENCE

I'm not naïve. If I have consumers at arms-reach, I'm going to sell them everything within reason that they would have to go elsewhere to purchase (photo finishing was a great add-on to dry-cleaning for me). So, I would take advantage of my captive online audience and now offer them the best Internet shopping available.

Yes, I'm talking about affiliate programs. I would include books, music CD's, videos, software and a mainstay shopping site. Promote to my customers using the "for your convenience" approach.

Knock, knock, I'm just about done.

'NET' RESULTS

What I have done is taken a non-Internet business and made the Web work for me and my customers. I have increased my visibility, added to my customer base, increased my sales and enhanced my profile in one fell swoop without increasing my advertising and promotion budget. I now have in my newsletter a "free" way to contact my customers and make them appreciate the information they receive and the notification of upcoming specials. I may have saved them even more money on their yearly dry-cleaning bill because they referred their next door neighbor to MyCleaner. Plus, I have an additional income stream coming from purchases through the affiliate programs. It's win-win all the way.

This has been a rather lengthy article but I'm confident that if you've stayed with me this long you will understand that the Internet CAN be made to work for you, regardless of the nature of your business. It is this writers hope that if you are aware of what's going on and still haven't made plans to expose yourself on the Internet, that you will consider doing so now.

There is a country music saying, "where there's a Willie, there's a Waylon". You CAN make the Internet work for you and your customers. It's simply a matter of some creative thinking and developing the right application. If I were still in the dry-cleaning business, I'd be cleaning up in town right now just using the basic approach I've outlined in this article.

OK gotta go, there's a knock at the door!