Bringing
Everything into Focus
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Have you ever wondered what the difference between
wildly successful business people and those who barely manage to make
ends meet is?
The people who are doing very well for themselves must
have a superior product or service, have lots of money to promote
their business, or they must just be gifted and talented when it comes
to business, right?
In some cases, that may be true; in the majority of
cases, though, I don't think any of those things are the reason people
become successful. Many people with a great product or service are
lucky to make a handful of sales, quite a few people on a shoestring
budget manage to get the word out about their product/service and
make a handsome living, lots of people who are extremely smart and
talented live from paycheck to paycheck. So what is the difference
between being successful and just getting by?
In my opinion, it's focus. People who are successful
in business, especially online, have a definite focus. Of course,
talent, money, and a great product or service play some part in the
success of a business; it would be foolish to say they don't, but
I think one of the most important factors in whether your business
does well or not is focus.
The American Heritage Dictionary gives this as one
of the definitions of focus: "To produce a clear image (of)".
There are two ways this relates to your site. The first
is, do you have a clear image of who your target market is? The second,
does your target market have a clear image of the message you're trying
to get across? If you answered "no" to either question, it's time
to bring things into focus.
Let's tackle the first issue. Who are the people that
are most likely to be interested in your product or service? Please
don't say "everybody". You must be somewhat specific.
For example, let's say I'm selling diamond-studded
cat collars. Think of the entire population as a pie, the first cut
we make is to separate cat owners from the general population.
Next, we slice again to divide all cat owners; we want
cat owners with salaries in excess of x dollars/year (not everyone
can afford a diamond-studded cat collar, huh?) and so on. Eventually
we've got a small "piece" of the entire pie, but the people who comprise
this piece are highly likely to be interested in our product. This
is our target market.
If you cannot identify your target market in one or
two sentences, you've got work to do. Identifying your target market
is the springboard for your online advertising efforts.
After you have defined your target market, the next
step is to make sure your message is getting across to them. Your
"message" should tell your target market, in a way they can easily
understand, how your product or service fulfills their needs and satisfies
their desires.
Let's say your target market is males 18-21 with a
household income of $15,000 or less who collect #3 pencils. Now, what
do these people need and want (other than a life :-) and how do your
product/service fulfill these needs and wants?
Suppose you sell a pencil organizer/display case for
$19.99. Your product addresses the needs of these people - the need
to organize their collection affordably. It also addresses their wants
- the desire to have their collection handsomely showcased. Your message
should stress these points.
Imagine you're running this ad in the "#2s are for
Loozers!!" ezine:
#3s Rule!! Is your killer collection collecting dust
in a drawer? You need our #3s Rule!! Organizer/Display Case. Not only
will your be able to find your faves easily, think of how it sweet
it will look with each individual #3 in its own lighted display section.
Order yours now, for under $20.
This message clearly communicates to your target market
how your product satisfies their wants and needs.
Is your message being communicated effectively to your
target market? Do you have a message to begin with? If not, it's time
to take pen in hand and write down the message you want to convey.
Once you have done this, take a critical look at every
point your company interacts with customers and see if this is the
message the customer is receiving. This includes not only your web
site, but email contacts, newsletters, advertisements, etc.; any place
where you and your customer "meet".
Once you set out to bring your target market and your
message into focus, I think you'll see that your sales will improve!