Don't
Be the Best...Be the First!
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Often, many businesses build their entire marketing
strategy around a particular brand and its "better" qualities.
Claiming superiority smacks of being untrue and is indeed a very risky
endeavor. In other words, if you claim that you're the best, your
statement will seldom be credible.
A mentor once said to me that "Implication is more powerful than
specification." It is much more effective to imply superiority
-- and to be perceived as being a superior company -- than to simply
being (or outright stating that one is) superior.
So, how do you get others to perceive you as being the best? How does
one imply superiority without stating it outright? The following are
a few pointers to guide you in that direction.
BE THE FIRST
If you're the first in some category, you can usually invent
your own position, which makes it tremendously difficult for competitors
to copy you. If you're the first and if your competitors do copy
you, it will only help to remind people of you. In fact, being the
first in the marketplace is not as important as being the first "in
the mind" of the marketplace -- the mind hates change!
Working with cosmetic surgeons, I've personally experienced this
undeniable truth. A particular hair transplant doctor is one of the
first surgeons of this type. While superiority in this field is a
matter of artistic ability and not historicity, he is still widely
recognized as the best surgeon there is--even if he still uses outdated
techniques.
No two bodies can occupy the same space. If you get to a position
first, you will have to be removed before someone else can take over.
But if you're the first, it will be impossible for others to remove
you. Hence, by being the first your position is virtually guaranteed!
It doesn't matter who is technically the first in the marketplace
or first with a product or service. The first to get the company,
product, or service in the consumer's mind will own the position
and thus be perceived as being the best.
When you're the leader in your field or category, people will
automatically assume that you're the best. Uniqueness is therefore
the key and immensely more effective since it separates you from the
rest rather than compares you to them.
CREATE YOUR OWN CATEGORY
For instance, Jack Trout, in his truly wonderful book The 22
Immutable Laws of Marketing, proves this point with a simple question.
He asks, "Who was the third person to fly over the Atlantic in
a solo flight?" If you're not a history buff like me, you
will more than likely be stumped. Most people remember that Lindbergh
was the first because, being the first, he comes to mind immediately.
However, if you were asked "Who was the first 'woman'
to fly over the Atlantic in a solo flight?" which is the same
question but rephrased in a different way, you will probably answer
with "Amelia Earhart."
Many people try to "compete by comparison" and may even
get some recognition as a result. But where they often fail is in
creating lasting top-of-mind awareness by drowning their image in
a currently known category -- or ladder, if you will.
Everybody knows who is the first in some category or another, but
rarely do people remember who's second let alone third. If you
market your company as a better firm with a better product or service
at a better price, you are merely reminding others of that which you
are better than, which is your competition.
So, if there's no category you can be first in, create one. Having
your very own category is powerful because it is impossible for your
competition to beat you. Being the first, your place is therefore
guaranteed and you will thus be perceived as the leader -- which in
fact, by being the first, you are!
GO THE OTHER WAY
7UP floundered until it announced that it was the "Uncola."
As a result, the more Coke and Pepsi advertised, the more it helped
7UP. On the other hand, Coke, which was touted as being "The
Real Thing," was known to be an old company with a 100-year old
recipe locked in some secret safe. Pepsi decided to go the other way
and proclaimed that it was for the "New Generation."
Avis did poorly until it finally conceded that it was No. 2. The "We
try harder" campaign focused on its underdog attitude that turned
the size of its bigger competitor, Hertz, into a negative. Domino's
Pizza was surely not the first pizzeria. But by being the first to
deliver its pizza "in 30 minutes or it's free," it went
from a small restaurant to a multimillion dollar franchise operation.
Be the first to cater to a specific target market or be the first
to cater to a market in a unique way. Be the first to customize a
general product or service to a specific market, or be the first to
offer an alternative to an existing product or service.
For example, you might be a travel consultant selling business trips
to financial institutions. If you're not the first, you might
then market yourself as "the first to serve the financially inclined"
or "the first travel agent for the busy financier."
In other words, don't be the best in some category. Be the first
in one.