Brands:
The Gentle Touch of Familiar Ground
Home > Promote
> Marketing >
Branding
Amazon. eBay. Priceline.com. Now Fatbrain, because
great minds think a lot. Fatbrain used to be Computer Literacy, a
good descriptor but a lousy brand name. And if you want to succeed
in online retailing, you better create a strong brand. Brands are
the richest currency on the Internet. Without one you're lost. A great
brandname can take a lackluster line of products and make it hot.
Amazon.com comes to mind. Simple concept (any book in the world) with
a great name.
What makes a great name in this new and wildly changing
online world? First, don't think descriptor. What if eBay called itself
Auction Online? What if Amazon.com titled itself EveryBook? I'm skeptical
of CDNow. When they bought Music Blvd., I expected the merger to use
the name Music Blvd., which has more ring.
Brand names pop when they depart from description.
Would Wallmart be such a great company if it were called Discount
Plus? Think of M&Ms, Kleenex, Sony, Kool-Aid. Some brand names get
magical by association with their products. The product enchantment
sticks to the name. After all, Disney started out as some poor artist's
last name. It's similar with Rolling Stone, Haagan Dazs, Apple.
Brands are more important on the cyberstreet than on
main street, and for good reason. In the concrete world, you can launch
a store in 50 cities and still there's tons of room for competitors
because you can't be in all areas of all cities. But in cyberspace,
who needs two bookstores that offer every book in print?
On main street, there's plenty of room for Barnes and
Noble to live side-by-side with Borders Books and Book Star. They
can copy each other and still prosper. Same with Starbucks and Caffe
Seattle, or Kmart and Wal-Mart. But why on earth would anyone bother
to visit barnesandnoble.com after learning their way around Amazon?
Certainly not because it's a closer drive.
On the Internet, a good brand translates into marketshare.
There's no equivalent in the concrete world. A brand can help a mainstreet
company gain customers, and if the brand offers quality, the brand
name will help retain those customers. But on cyberstreet, the brand
can translate directly into marketshare since you encourage customers
to come directly to your site. If they like their experience, they
are not likely to go shopping, not unless another brand starts making
considerable noise.
The smart brands are targeting the newbie. Those who
are new to the net are better consumers than the cybersavvy. Experienced
websters believe they have a right to free information. They get offended
if they're required to pay. Just ask Michael Kinsey, editor of Microsoft's
Slate, one of the premiere online magazines. After failing to sell
subscriptions, they gave away access to Slate. If Microsoft can't
figure out how to get cyberpros to pay for quality information, the
rest of the world doesn't stand a chance.
Even with a strong brand like Slate, advertising can't
be trusted with make up the difference. Click through rates on banner
ads have been falling steadily. In time banners will become a minor
source of web revenue. The future of net commerce belongs to those
who can grab the spend-happy newbies as they discover the Internet.
There's plenty of them to go around. 45% of those online right now
were not online a year ago. And these folks are very susceptible to
branding since they are not as tech oriented as the older websters.
They want to go straight to a brand they can trust. They don't want
to mess around with Boolean searches.
The brands succeeding in web commerce share a couple
things in common. They give free information as an encouragement to
visit a site that sells products, and they advertise offline. Advertising
in traditional media, from magazines and newspapers to television
and radio, brings newbies directly to the sites. Who cares where you
show up on the search engines when your customers go directly to your
site.
The new brands such as Priceline.com catch the newbies
before they have a chance to wander around, and they keep their customers
by adding new features continually to make sure the competition doesn't
have a newer feature.