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Un-Due
Process
Article by Elena
Fawkner
"Automatic complaints are sent when a filter whose action is
set to Kill after complaining is triggered. For each filter, you can configure
who the complaint should be sent to. ... The message body is also scanned for
e-mail and website addresses. If any addresses are found, they're added to the
lists mentioned above."
Source: http://www.spamkiller.com/Features.html
SpamKiller
is spam filtering software. Its purpose is to scan incoming email for spam and
take appropriate action in response to those messages that are identified as spam,
such as automatic deletion. Another handy function is that the software allows
the user to generate automatic and manual complaint emails which the user then
sends to the webmaster of the offending domain as well as any number of other
recipients such as spam-reporting "authorities" and the webhost and/or
ISP of the person sending the offending mail.
Good idea, you say? Fair enough,
you say? Well ... maybe. Note the quote above: "... The message body is also
scanned for e-mail and website addresses ... [and] added to the lists mentioned
above", i.e. the list of recipients of the complaint.
Now, imagine
this. Let's say you're a paying advertiser in my ezine. Your ad contains your
URL and email
address. I spam mail my ezine or send it to someone who forgets
they subscribed and they think it's spam.
Imagine further that the recipient
of my so-called spam uses SpamKiller software (or some similar program). The software
scans the message header and extracts the relevant information about the person
who sent the email (me). Fair enough. Assuming that it IS spam, of course.
But
the capability of the software doesn't stop there. As mentioned in the above quote,
it also scans the message BODY, which contains your ad, and adds your URL and
email address to the list of recipients of the complaint. The ever-diligent big-spam-hunter
also makes sure that one or more spam-reporting "authorities" is copied
on the complaint.
WeStopSpam.net*, diligent, professional organization that
it is, immediately and automatically forwards the complaint to abuse@yourdomain.com
and your webhost, an equally diligent, professional organization shuts your site
down for three days for spamming.
You, of course, learn about all of this
AFTER the event.
Think it can't happen to you? Think again. It happened
to me. This week. Except I wasn't a paying advertiser in the offending ezine.
The publisher of the ezine reprinted one of my articles. The article contained
my resource box. The resource box contained my website URL. SpamKiller added my
URL to the list of recipients of the email complaining of the "spam",
copied WeStopSpam.net and WeStopSpam.net forwarded the email to abuse@ahbbo.com
with the result that my webhost, DumbHost*, shut down my site for what was to
be three days.
The actual downtime was two hours. By that time I had threatened
to sue and they finally got around to actually READING the offending email and
realizing that I, in fact, was just an innocent bystander.
There is so much
that is wrong in this whole scenario that it's hard to know where to begin.